Too many brands still seem to view the world as black & white, where:
- we're either web-surfing or watching TV or using a mobile, but never two things at the same time;
- we're "mobile" so our info needs are streamlined and we'll accept shoddy content so long as its fast, or we're at home and will invest more time and expect a richer experience;
- we're out-and-about so all we could possibly be interested in is our nearest x or the supplier of the cheapest y, whereas when we're at home we suddenly become willing to use the web to transact.
I remember working on a project about 15 years ago for a forward-thinking (at least back then) broadcaster who was looking at ways to capture interest in ads through a set-top box. Imagine it if you will: you see an ad on TV, you press a button and lo & behold you get a personalised call or mailshot from the supplier; it's like something out of Tomorrow's World!
Sadly the logistics involved meant that it never got off the ground, but today these logistical challenges are solved by the kind of comms technology that's jucommonplace in every mobile phone. See an ad; press a button; get a mobile coupon to buy that 24 pack of Carlsberg half price! Throw in an "internet of things" and before you know it my TV will know when I'm surfing for the footie results instead of watching that chick flick and will text my wife to land me right in it. Perhaps the future's not so bright after all...
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